We will take care of your shipping claims with the carrier.
One Service, multiple benefits: Increased customer satisfaction, optimised processes and cash back!
When the carrier rings the doorbell, your customers are delighted with the new product. But damaged, incomplete or undelivered goods can quickly cause trouble. Action must be taken quickly!
Our specialised carrier claims management generates important insights for your shipping processes and reliably secures your reimbursement claims against the carriers. This allows you to offer your end customers the fastest and best customer service – even in the event of a complaint.
Imagine you run an online shop and send thousands of parcels to your customers every day and customer satisfaction ist your top priority.
However, some of the shipments are experiencing delivery problems. The parcels are delivered damaged or even lost. A damage that does not have to be yours.
Overview of your benefits
Minimum setup
There is no need for complex integration processes, so you do not lose any time clarifying your carrier claims. We enable uncomplicated onboarding.
Full transparency
The claims processes are recorded in a standardised tool and mapped in a comprehensive reporting system. This gives you the opportunity to track the completion and outcome of your carrier claims and derive process optimisation and measures from this.
Maximum flexibility
We customise everything according to your requirements. With Carrier Claims Management from FIEGE, you start without minimum quantities or contract terms. This gives you complete flexibility when using our service.
